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December 19.2025
3 Minutes Read

Why Young Children Are More Likely to Visit ER After Virtual Care

Modern hospital emergency entrance, virtual care pediatric emergency visits.

Why Are Young Children Visiting the ER More After Virtual Care?

A recent study from Ontario has caught the attention of healthcare professionals and parents alike by revealing a striking trend: young children aged three months to two years are more likely to visit the emergency department (ED) within three days following a virtual primary care appointment than if they had attended in-person. These findings raise questions about the efficacy of virtual care for this vulnerable age group, particularly when acute concerns arise.

The Study's Insights and Implications

Conducted by researchers from The Hospital for Sick Children (SickKids) and ICES, the study examined administrative data from children and youth aged zero to 17 years who had a primary care sick visit between September 2020 and March 2024. Ultimately, this research appears to be the first of its kind that scrutinizes the link between virtual care and subsequent ED usage in children.

Dr. Natasha Saunders, a pediatrician and one of the study's senior authors, emphasized a critical point: "For the vast majority of kids, virtual appointments are appropriate. Our study showed that children under two, whose communication of their needs and symptoms is more subtle, should probably be seen in person." This highlights a vital consideration—as parents, understanding the communication barriers children face is essential when deciding on care modalities.

The Disconnect: Trust and Care Modalities

Interestingly, the study found that many children under two years old who visited the ED after a virtual appointment had non-urgent concerns. This suggests that issues could have been more effectively managed during a primary care visit. Dr. Gabrielle Freire, another influential voice in the study, affirms, "There seems to be a trend where parents may not feel fully reassured after virtual consultations, prompting them to seek a second opinion in the ED." This perceptive observation underlines the emotional landscape that parents navigate as they attempt to ensure their child's health.

Realities of Pediatric Healthcare Access

This research feeds into a broader dialogue about accessibility in pediatric healthcare. Dr. Daniel Rosenfield, a Pediatric Emergency Physician, noted the importance of setting realistic expectations for virtual care. He stated, "Parents shouldn't necessarily go into a virtual care appointment with the expectation that they're going to be able to manage it at home." In light of current access challenges, this study prompts us to reconsider not only how care is delivered but also how it can be improved for young patients.

Balancing Virtual and In-Person Care

While virtual care definitely has its advantages in terms of accessibility and convenience, its limitations, especially for infants and young children, cannot be ignored. Complex conditions like ear infections, sore throats, and abdominal pain are better assessed through direct clinical exams. Therefore, the study suggests it could be beneficial for parents to request in-person visits when concerns remain unresolved after a virtual appointment.

Looking Ahead: The Future of Pediatric Care

As we push forward into an increasingly digital healthcare landscape, finding a balance between virtual and in-person care will be essential. Given the unique considerations of treating young children, healthcare policymakers must ensure that virtual care strategies are thoughtfully tailored to address specific developmental needs.

Improving parental confidence in virtual care while simultaneously ensuring access to traditional healthcare will require collaboration between healthcare providers, policymakers, and researchers dedicated to enriching the pediatric care experience.

Take Action for Your Child's Health

If you’re a parent grappling with whether to opt for a virtual or in-person visit, remember this: always advocate for your child's health and don’t hesitate to pursue the best care model that suits their specific needs. During peaks of viral illnesses, requesting a physical examination can help mitigate overcrowding in emergency departments and ensure young patients receive the attentive care they require.

Health & Wellness

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